Refund Policy

At W3W Asia, we offer event tickets as virtual products. Please review our refund policy carefully to understand your rights and the conditions under which refunds may be granted.

1. Refund Eligibility

1.1. Refunds for event tickets are only available if requested at least 30 days before the event date. The event is scheduled for 7th November 2024; therefore, refund requests must be submitted by 8th October 2024.

1.2. Refunds will not be granted for requests made after the 30-day cutoff period. No exceptions will be made.

2. Refund Process and Deductions

2.1. To request a refund, please contact our customer service team at [Customer Service Email] with your order number and the reason for the refund request.

2.2. Upon receiving your request, we will review it and notify you of the approval or rejection of your refund.

2.3. Refund Deduction: If your refund is approved, a 50% deduction will be applied to the total ticket price. This means you will receive 50% of the ticket price as a refund, with the remaining 50% retained as a non-refundable fee.

2.4. The refunded amount will be credited to your original method of payment within a certain number of days after approval.

3. Non-refundable Items

3.1. Tickets purchased after the 30-day refund eligibility period are non-refundable.

3.2. Any service fees associated with the purchase of tickets are non-refundable.

4. Late or Missing Refunds

4.1. If you haven’t received a refund yet, please check your bank account again.

4.2. Then contact your credit card company, as it may take some time before your refund is officially posted.

4.3. Next, contact your bank. There is often some processing time before a refund is posted.

4.4. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

5. Contact Information